General Terms and Conditions

Elmotion Massages & Coaching

Effective date: 1 September 2026 · Version 1.0

Ellen Kuijer

Registered with the Dutch Chamber of Commerce (KvK) as: Praktijk voor natuurgeneeskunde Ellen Kuijer

Registered address (from 1 September 2026): Hortuslaan 1, 9751 BE Haren, the Netherlands

KvK number: 17223191 · Sole proprietorship (eenmanszaak)

Email: [email protected] · Phone: +31 50 711 9055

Welcome to Elmotion Massages & Coaching. I'm glad you want to walk this path toward rest, connection and healing together with me. These general terms and conditions clearly describe what you can expect from me and what I ask of you, so we can work together from trust and clarity. Do you still have questions after reading? Feel free to get in touch via [email protected].

1. Applicability

1.1  These general terms and conditions apply to all offers, agreements, sessions, programmes, workshops, online offerings and other services provided by Elmotion Massages & Coaching (trade name of Praktijk voor natuurgeneeskunde Ellen Kuijer, a Dutch sole proprietorship, registered with the Dutch Chamber of Commerce (KvK) under number 17223191, based in Haren, the Netherlands), hereinafter referred to as "I" or "me", and the client or participant, hereinafter referred to as "you" or "the client".

1.2  Any deviation from these terms is only valid if expressly agreed in writing between the parties. Such a deviation does not create any rights for future agreements.

1.3  Any terms and conditions of the client do not apply and are expressly rejected.

1.4  Do I offer a service in cooperation with, or under licence from, The Ixchel System (such as Get into your body Level 1, 2 and 3, or the Ixchel Integration Membership)? Then the additional terms in chapter 11 of this document also apply.

1.5  In addition to these terms, the relevant provisions of the Dutch Medical Treatment Contracts Act (WGBO) and the Dutch Healthcare Quality, Complaints and Disputes Act (Wkkgz) also apply to the treatment relationship between you and me, insofar as applicable.

2. Definitions

•          I/me: Ellen Kuijer, trading as Elmotion Massages & Coaching, affiliated with professional association CAT.

•          Client/participant/you: the natural person making use of my services.

•          Agreement: any agreement between me and the client relating to a session, programme, or other offering.

•          Services: all forms of natural health treatments, coaching, massage, Emotion Flow Method sessions, workshops, Get into your body programmes, the Ixchel Integration Membership, and other online offerings that I provide.

•          Online offering/digital content: all online programmes, meditations, videos, course materials, recordings and other digital content that I offer.

•          Practitioner: me, insofar as authorised by The Ixchel System to professionally guide elements of the Ixchel methodology.

•          Wkkgz: the Dutch Healthcare Quality, Complaints and Disputes Act.

3. Our offering and formation of the agreement

3.1  All my offers and price quotes are non-binding, even if a term is mentioned, unless expressly stated otherwise.

3.2  An agreement comes into existence the moment you confirm a booking, complete a registration form, make an (advance) payment, or — for online offerings — complete your purchase via the website or order process.

3.3  An agreement may concern a single session, a programme of multiple sessions, a workshop, an online programme, or a membership.

3.4  I inform you as fully as possible about the content, duration and cost of a service before you enter into the agreement.

4. Provision of services and medical disclaimer

4.1  My services are aimed at relaxation, body awareness, emotional balance and personal development. Everything I offer is intended to support your own process and is explicitly not a substitute for medical diagnosis, treatment or advice.

4.2  Do you have physical or psychological complaints, are you under treatment by a doctor or specialist, or are you unsure whether a session, exercise or programme is suitable for you? Please consult your GP or treating practitioner beforehand.

4.3  By taking part in a session, programme, workshop or course, you confirm that you are an adult and are personally responsible for your own health, wellbeing and safety, during and after the session.

4.4  I make every effort to support your process to the best of my ability (a best-efforts obligation), but I do not guarantee any specific result.

4.5  Information on my website, in newsletters, in videos, or during sessions is intended for inspiration and education, and does not constitute a personal treatment plan.

5. Duty to inform, consent and referral

5.1  I inform you as fully as possible at every stage of a programme or treatment about what you can expect. You undertake to provide, for example during an intake or case-history conversation, the information relevant to safe and effective guidance.

5.2  I do not carry out any specific treatment, exercise or technique on you without your prior consent. You may withdraw this consent at any time.

5.3  If it becomes clear during a programme that my guidance is not suitable or sufficient for your situation, I will, where possible, refer you appropriately to a fellow therapist or a doctor.

6. Duration of the agreement and termination

6.1  Unless otherwise agreed, an agreement is entered into for the duration of the single session or the agreed programme. After it ends, it may be extended by mutual agreement — including tacitly.

6.2  Either party may terminate the agreement in writing with immediate effect if the other party, after written notice of default allowing a reasonable period to remedy the breach, fails to fulfil a material obligation, or in the event of bankruptcy, suspension of payment, or cessation of the other party's business.

6.3  Any set-off of claims by the client is excluded, unless otherwise agreed in writing. I do, however, have the right to set off my own claims against any claims the client may have.

7. Cancelling and rescheduling appointments

7.1  Do you want to cancel or reschedule an appointment? Please let me know as soon as possible, preferably well in advance.

7.2  The following notice periods apply to single sessions and 1:1 programmes:

•          Cancel up to 24 hours in advance: no charge.

•          Cancel within 24 hours in advance, or fail to show up: 75% of the fee for the appointment is due.

7.3  Do you want to reschedule an appointment to another date? The same notice periods as above apply.

7.4  Different cancellation terms may apply to workshops, online offerings and group programmes; these will be stated with the relevant offer.

7.5  I reserve the right to reasonably change a scheduled appointment, for example in the event of illness. I will inform you of this as soon as possible, and we will look for a suitable solution together.

8. Our online offering

8.1  I offer various forms of online content, such as recorded programmes, meditations, and online trainings (hereinafter: "Online offering"). The Ixchel Integration Membership is explicitly not included in this — see article 8.4.

8.2  Access to the Online offering

•          After purchase, you receive access to the Online offering via the agreed method, for example a platform, email, or download link.

•          Access to individual online programmes remains available, in principle, for the period stated with the offer, or — if no period is stated — for the reasonable commercial lifetime of the product. I may adjust or improve the content from time to time.

8.3  Access and right of withdrawal for digital content

•          After purchase, you get immediate access to the digital content, unless a separate withdrawal period or trial period is stated on the website for a specific product.

•          Because the content is made available immediately, you expressly confirm at the time of purchase that you agree to this immediate delivery and that, in doing so and in accordance with the law, you waive your right of withdrawal (the statutory 14-day cooling-off period) for this digital content.

•          Does a product on the website state a withdrawal period or trial period after all? Then those specific terms apply to that product.

8.4  The Ixchel Integration Membership is offered, invoiced and managed entirely by The Ixchel System itself, via their own platform. I am affiliated with this as an affiliate: I can refer you to this membership, but I am not a party to the agreement you enter into with The Ixchel System. Your participation in this membership is governed solely by the terms, privacy policy and cancellation policy of The Ixchel System. See also article 11.

8.5  Live sessions within my own Online offering (including trainings, check-ins and group sessions) may be recorded for educational and administrative purposes, and to offer participants the option to watch a replay. By taking part, you agree that your voice, image and contributions may appear in these recordings. I cannot guarantee that every session will be recorded without error or will remain available, for example due to technical circumstances.

9. Confidentiality, record-keeping and privacy

9.1  Everything you share with me during a session or programme is treated confidentially. I do not share this information with third parties, unless I am legally obliged to do so or you have given your express consent.

9.2  In order to provide my services, I may process personal data, such as contact details, intake and progress information, session notes and — where applicable — recordings or feedback forms. This is done in accordance with the General Data Protection Regulation (GDPR/AVG).

9.3  On request, I will provide you with an overview of the data recorded about you, in accordance with the GDPR.

9.4  Want to know more about how I handle your data? Please see my privacy policy at elmotion.nl.

10. Intellectual property

10.1  All content that I develop and provide myself — including texts, videos, meditations, exercises, course materials, recordings, and the structure of my programmes — is my property, or is used with the rights holder's permission, and is protected by copyright.

10.2  You receive a personal, non-transferable licence to use this content for your own personal development. You may not reproduce, publish, share, resell or use this content for commercial or teaching purposes without my prior written consent.

10.3  Additional provisions in chapter 11 apply to content that forms part of The Ixchel System (including Get into your body materials).

11. Additional terms for Ixchel System programmes and the Ixchel Integration Membership

I am an authorised practitioner of, and an affiliate for, The Ixchel System. Insofar as I offer programmes or sessions in that capacity, the following additional provisions apply alongside the preceding chapters:

11.1  Ownership of the methodology

•          The Ixchel methodology, including the accompanying course materials, recordings, anatomical explanations, exercises and programme structure, is and remains the property of The Ixchel System.

•          My role is limited to guiding clients within this methodology as an authorised practitioner; I do not derive any intellectual property rights of my own in the methodology itself.

11.2  Right to teach

Taking part in a Get into your body programme or any other Ixchel System programme does not give you the right to teach, guide, or commercially apply the methodology yourself. This is only permitted for individuals who have been trained and authorised to do so by The Ixchel System.

11.3  My role as practitioner

•          I carry out 1:1 sessions within these programmes as an independent, self-employed practitioner. I am solely responsible for my own services, conduct, insurance and professional practice.

•          The Ixchel System is not responsible for my actions, advice, or the outcomes of our sessions together. I handle any questions, complaints or disputes about our 1:1 sessions directly with you, via the complaints procedure in chapter 15 of this document.

11.4  Ixchel Integration Membership

As described in article 8.4, the Ixchel Integration Membership is offered, invoiced and managed entirely by The Ixchel System. As an affiliate, I may receive a referral fee, but I am not a party to your membership agreement. Any questions about billing, cancellation or access to the membership should be addressed directly to The Ixchel System.

11.5  Recordings

Live sessions within Ixchel System programmes may be recorded as described in article 8.5, and may also be processed by The Ixchel System itself in accordance with their own terms.

11.6  Referral

The Ixchel System's own terms apply to parts of the programme that are delivered or managed directly by The Ixchel System (such as their online platform, the Ixchel Integration Membership, or other practitioners within their network). You can find these at https://ixcheltherapies.co.uk/.

12. Force majeure

12.1  If I am unable, or unable in time or in full, to fulfil my obligations due to a circumstance beyond my control (such as illness, technical failure, internet outage, or other unforeseen circumstances), my obligations will be suspended until I am able to fulfil them again. I will inform you of this as soon as possible.

13. Invoicing and payment

13.1  The prices for my services are the prices stated on my website, in a quote, or on the invoice at the time the agreement is formed. Any applicable VAT will be stated on the invoice.

13.2  Payment for single sessions is due immediately after the session, by cash, payment link, or bank transfer, unless otherwise agreed in advance.

13.3  Instalment payments may be agreed for programmes and courses. If you pay in instalments, you remain obliged to pay all agreed instalments, even if you decide to stop the programme early.

13.4  Unless otherwise agreed in writing, you must pay an invoice within 14 days of the invoice date.

13.5  If you do not pay on time, you are in default without any further notice being required, and I am entitled to charge statutory interest, as well as the reasonable costs of extrajudicial collection.

13.6  In the event of late payment, I may suspend further services until payment has been received. I will inform you of this in advance.

13.7  My sessions may (partly) qualify for reimbursement through supplementary health insurance, via my affiliation with CAT. Whether, and how much, you are reimbursed depends on your health insurer and policy; please contact your insurer directly about this.

14. Liability

14.1  I provide my services to the best of my knowledge and ability (a best-efforts obligation), without guaranteeing a specific result.

14.2  I am not liable for damage resulting from not following, or not fully following, verbal or written advice given by me.

14.3  I am not liable for indirect damage or consequential loss.

14.4  To the extent that I am nonetheless liable, my liability is limited to the amount paid out in the relevant case under my professional or business liability insurance, plus the deductible. If, for whatever reason, no payment is made by the insurer, my liability is limited to the amount charged for the relevant service.

14.5  These limitations of liability do not apply insofar as there is intent or deliberate recklessness on my part, or insofar as they conflict with mandatory law.

14.6  If you do not share certain (medical) information with me, or withhold relevant information from your GP or another healthcare provider, any adverse consequences of this are your own responsibility and risk.

15. Complaints and disputes

15.1  Do you have a complaint about my services? Please contact me first at [email protected], so we can look for a solution together.

15.2  If we are unable to resolve the matter together, you may — in accordance with the Wkkgz — submit your complaint to GAT Geschillen (gatgeschillen.nl), the recognised disputes body with which I am affiliated via CAT.

16. Changes to these terms

16.1  I may amend these general terms and conditions from time to time. The most current version can be found at elmotion.nl; it applies to agreements formed after the change.

17. Governing law and competent court

17.1  Dutch law applies to all agreements between Elmotion Massages & Coaching and the client.

17.2  Disputes that are not resolved via the complaints procedure in article 15 will be submitted to the competent court in the district where I am based, unless mandatory law provides otherwise.

18. Final provisions

18.1  Should any provision of these terms prove to be void or be annulled, the remaining provisions will remain in full force. The parties will then replace the void provision with a provision that most closely reflects the intent of the original provision.

Note: this is an English translation of the original Dutch general terms and conditions, provided for convenience. In the event of any discrepancy or conflict between this translation and the Dutch original, the Dutch version shall prevail.

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